Privacy Policy – Limestone Coast Health Hub

Effective Date: 9 September 2025

Next Review Date: 9 September 2026

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1. Introduction & Scope Limestone Coast Health Hub (the “Practice”) is committed to respecting and protecting the privacy of patient information. This policy explains how we collect, store, use, disclose, and allow access to your personal and health information, in accordance with the RACGP Standards for general practices (5th edition, Core Standard 6.3) and the Australian Privacy Principles (APPs).

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2. Practice Identity & Contact Details

Practice Name: Limestone Coast Health Hub

Address: Mount Gambier, South Australia, 5290

Practice Manager: Monique Pearce

Registered Nurse: Kerry Welsford

Contact: reception@lchealthhub.com or 08 8723 9586

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3. Types of Information Collected

We collect:

• Personal data: name, date of birth, contact details, next-of-kin, demographics (including Aboriginal and Torres Strait Islander status where relevant).

• Health data: medical history, consultation notes, test results, treatment plans, lifestyle risk factors.

• Administrative data: appointment records, billing details, referrals, and patient consents.

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4. How We Collect Information

• Directly from patients during consultations or forms.

• From third parties (e.g., specialists, hospitals) with consent or as required by law.

• All information is collected lawfully and securely.

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5. Purpose of Collection, Use & Disclosure We use information to:

• Provide safe, high-quality healthcare.

• Facilitate billing and administration.

• Communicate with other healthcare providers (with consent or legal obligation).

• Meet legal obligations (e.g., mandatory reporting).

• Support quality improvement, teaching, or research (only with consent).

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Healthcare for all